Angelee Gestopa

Handle customer inquiries and concerns through voice and non-voice channels, providing prompt and accurate assistance. Troubleshoot basic issues and maintain a positive customer experience.

Provided administrative and operational support to the Casino Manager, coordinating schedules and monitoring records. Assisted with recruitment, training, and performance monitoring of team members.

Managed employee schedules and rosters to support effective resource allocation. Mentored new supervisors and shared operational knowledge to support team development.

Conducted table-game operations in accordance with casino procedures and gaming regulations. Assisted new players by explaining game rules and procedures.

Monitored table game activities and supervised gaming-floor staff. Coordinated with casino cage personnel regarding player transactions and account settlements.

Assisted hotel guests with front-desk inquiries and check-in/out procedures. Received and processed room service orders accurately while coordinating with operational teams.

Pursued a Bachelor of Science in Hotel and Restaurant Management, gaining foundational knowledge in hospitality operations and management.