Mark lester Bituin

I’m a customer-focused hospitality professional with experience handling customer inquiries, resolving issues efficiently, and maintaining a high level of service quality in fast-paced environments. My work as a Gaming Associate/Casino Dealer at Newport World Resort sharpened my ability to stay attentive, communicate clearly, and deliver consistent support to guests.

Beyond the floor, I’ve built a strong hospitality foundation through “Wine Essentials with Professional Sommelier” and IBUZZ Virtual Academy experiences. I also hold multiple NCII certifications—Food and Beverage Services, Front Office Services, Valet Services, and Housekeeping Services—and I’m motivated by roles that let me apply this training to improve the guest experience and contribute to a service-driven team.