Martin Johnson

I’m an HR delivery and payroll service delivery leader with 8+ years supporting employee lifecycle administration, payroll operations, HRIS implementations, and shared services across U.S. and European environments.

I bring a strong control mindset and clear communication style, with practical exposure to employment-law, benefits/payroll coordination, employee records, onboarding/offboarding, and HR operations support. I’m experienced managing teams, deadlines, and sensitive employee data while keeping service outcomes accurate and timely.

In roles spanning HR & U.S./EU Payroll Operations Specialist, HR & Payroll Administrator, and Senior HRIS / Payroll Delivery Manager, I improved documentation controls, reduced cycle delays through better tracking and exception follow-up, and strengthened consistency using training materials and workflow documentation. I also led delivery priorities across HR, payroll, operations, and technical stakeholders, translating policy and data requirements into practical operating procedures.

Previously, I led large shared services and delivery transformations—standardizing operating procedures and workflows, reducing operating costs by approximately 20%, and improving end-to-end payroll turnaround time by approximately 25%. I now align strongly to Citi’s HR Delivery Offboarding Operations model: leading people, improving processes, managing risk, and ensuring accurate, audit-ready employee-service outcomes in a high-control environment.