Looking for a job

Martha María Perez Carrillo

@marthamarypc

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Bilingual customer service representative, dentist

Mexico

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What I'm looking for

I’m looking for a fully remote customer service role. I have experience with chat, email, and phone support, working remotely with Foundever, Teleperformance, and Alorica without issues. I’m reliable, adaptable, open to any schedule, and available to start immediately.

I’m a qualified and licensed General Dentist with 7+ years of experience in comprehensive dental treatments, with a special passion and focus on prosthodontics. I’m dedicated to restoring patients’ smiles, oral function, and confidence through thoughtful treatment planning and preventive education.Beyond clinical care, I bring strong performance in high-volume, remote customer support—providing real-time assistance via phone, live chat, and web cases. I’m skilled at resolving order, delivery, payment, and account issues, escalating complex cases through protocols, and maintaining service and quality metrics.Combining healthcare experience with clear communication and analytical thinking, I stay calm under pressure and focus on conflict resolution, attention to detail, and long-term outcomes. Whether in a dental setting or customer care environment, I aim to deliver empathy, reliability, and measurable results.

Experience

Work history, roles, and key accomplishments

Customer service representative

Alorica Contact Services

Jun 2024 - Feb 2026 (1 year 8 months)

Provided real-time phone, live chat, and web case support for DoorDash campaigns, resolving delivery and order issues while escalating complex cases per protocol to ensure customer satisfaction.

Phone Support Live Chat Support

Customer service representative

Foundever

Jan 2024 - Jun 2024 (5 months)

Assisted customers and delivery partners via phone and chat.
Resolved order disputes, refunds, and delivery delays.
Maintained service level agreements and quality standards.

Remote Chat Support Phone Support Customer Experience Customer Support Customer Service Remote

Bilingual Customer Care Rep

Teleperformance

Dec 2021 - Feb 2022 (2 months)

Provided bilingual customer support for Bread Financial credit card holders, assisting with credit card issuance, account management, payments, and fraud concerns while maintaining compliance and data security protocols.

Payment Support Banking Compliance Data Security Account Management Documentation

General Dentist (Owner)

Clinica Dental Carrillo

Delivered comprehensive dental care with a focus on prosthodontics and prosthetic rehabilitation, providing restorations, extractions, preventive education, and patient-centered treatment planning.

Prosthodontics Prosthetics Dental Restorations Dental Extractions Treatment Planning Patient Management Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Cultural Care Au Pair Training School

Certificate of Completion, Au Pair / Childcare Training

2016 - 2017

Completed Au Pair training with a certificate of completion.

CESSA

Constancia (Social Service – Dentistry), Dentistry (Social Service)

2018 -

Activities and societies: Profile indicates dental care and training activities for social service dentistry around Feb 11–May 3, 2018.

Completed a social service dentistry training/certificate activity associated with an international congress.

Universidad de Oriente Puebla

Bachelor’s Degree in Dentistry, Dentistry

2023 -

Earned a Bachelor’s degree in Dentistry at Universidad de Oriente Puebla.

PACE University

Certificate of Completion (Intensive English), English Language (Intensive)

2015 - 2016

Completed an Intensive English program at PACE University.

FEBUAP-ADEP

Constancia, Dentistry (Social Service)

2013 -

Activities and societies: Successfully completed assigned treatments during Aug 22–24, 2013; managed dental care for children and treated patients with conditions including diabetes, as stated in the profile.

Provided social service dentistry and completed assigned treatments within the service year.