Open to opportunities

Gustavo Ledesma

@gustavoledesma

Message

Customer Service Specialist focused on fast, empathetic inbox resolution and issue triage.

Mexico

Message

What I'm looking for

I’m looking for a customer service role where I can own an email inbox end-to-end, resolve billing and technical issues quickly, and sustain strong response times, first-contact resolution (FCR), and CSAT with a consistent brand voice.

I’m a detail-oriented Customer Service Specialist with a proven track record of managing and resolving high-volume inbound email inquiries. I transform complex customer issues into clear, empathetic, actionable solutions—maintaining exceptional response times, high resolution rates, and a consistent professional brand voice.

In my remote role at DeLa Torre, I owned the primary customer support inbox and systematically reviewed, prioritized, and responded to 80-120 inbound email inquiries daily. I’m skilled in problem solving & triage (including billing discrepancies and technical troubleshooting), macro & template optimization, and first-contact resolution (FCR) with customer satisfaction (CSAT) optimization using Salesforce and HubSpot.

Experience

Work history, roles, and key accomplishments

Telemarketing Rep

Frontier Dental

Sep 2024 - Feb 2025 (5 months)

Performed outbound calling to share dental supply promotion information with prospective customers and ran email campaigns. Coordinated appointments and maintained organized documentation and administrative records.

Outbound Calling Email Campaigns Appointment Coordination Documentation

Customer Service Specialist

DeLa Torre

Jan 1995 - Aug 2023 (28 years 7 months)

Managed a high-volume inbound customer support email inbox, consistently responding to 80–120 inquiries daily. Resolved issues on first touchpoint through triage, optimized macros/templates, and maintained strong response and resolution performance.