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Martha Escalante

@marthaescalante

Customer service representative at Foundever who guided UnitedHealthcare members through benefits, coverage, and enrollment.

Peru

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What I'm looking for

I’m seeking a Customer Service role where I can support clients, resolve their questions, and contribute my communication and team leadership skills.

At Foundever, I guided UnitedHealthcare members through Medicare Advantage plans, benefits, coverage, and enrollment. I documented interactions in Maestro and helped members find relevant medical, dental, vision, prescription, and UCard services.

At Odonto 3D, I supported more than 50 clients weekly across phone, email, chat, and in-person service. My communication helped increase client acquisition by 25%, and I led and mentored a team of five sales representatives.

As a freelance virtual assistant, I’ve provided bilingual support to international clients and designed and developed more than six websites. I’ve also used AI tools to automate reports and streamline client workflows.

Earlier, as Executive Secretary to the Director at Liceo Santo Domingo School, I served students, parents, and suppliers and coordinated bilingual communications with international school partners. I’m completing a bachelor’s degree in Administration and Talent Management at Universidad Privada del Norte.

Experience

Work history, roles, and key accomplishments

Current

Freelance Virtual Assistant

Current

Independent

Mar 2021 - Present (5 years 7 months)

Provided bilingual customer support and virtual assistance to 10+ international clients. Designed and developed 6+ websites and applied AI tools to automate reports and streamline workflows.

Bilingual Support Virtual Assistant Web Design AI Tools Customer Relationship Management Workflow Automation

Customer Service Agent

Foundever

Oct 2025 - Jul 2026 (9 months)

Guided Medicare Advantage members through healthcare plans, benefits, and coverage options. Retained at-risk accounts and supported new member enrollment while documenting interactions in Maestro.

Customer Service Medicare Benefits explanation Case Management Maestro KPI Achievement Empathetic Communication

Sales & Administrative Advisor

Odonto 3D

Aug 2023 - Aug 2025 (2 years)

Served as first point of contact for 50+ clients weekly, increasing client acquisition by 25%. Resolved 30+ monthly issues and led a team of 5 sales representatives.

Customer Service Sales Client Relations Team Leadership Issue Resolution Multichannel Communication

Administrative Junior

Bluelingual

Apr 2025 - Jun 2025 (2 months)

Conducted intake and screening calls with candidates across 20+ language pairs. Managed 2-3 simultaneous campaigns with 400+ candidates and guided new interpreters through onboarding.

Recruitment Screening Campaign Management Onboarding Multilingual Communication

Executive Secretary to the Director

Liceo Santo Domingo School

Mar 2016 - Dec 2022 (6 years 9 months)

Provided multichannel customer service to students, parents, and suppliers as primary institutional contact. Coordinated communications with international partners and reduced operational costs by 15%.

Customer Service Multichannel Communication Coordination Process Optimization Bilingual Communication