Alejandro David
@alejandrodavid
Customer service representative supporting U.S. healthcare members at Foundever with coverage, billing, and service inquiries.
PeruWhat I'm looking for
At Foundever, I supported United Health Care members with questions about coverage, billing, and healthcare services. I provided support through voice and digital channels while following HIPAA privacy standards.
Earlier, I resolved payment and service issues and assisted with sales at Teleperformance’s AT&T Campaign. I also provided real-time medical interpretation between English and Spanish speakers at Interpret Cloud, and supported eligibility processes for InsZone Insurance through Staffboom.
Experience
Work history, roles, and key accomplishments
Eligibility Assistant
Staffboom
Jun 2026 - Sep 2026 (3 months)
Supported eligibility-related processes for InsZone Insurance, working with U.S.-based insurance information and procedures, and assisted with daily operational tasks.
Assisted United Health Care members by addressing inquiries related to coverage, billing, and healthcare services, delivering empathetic and efficient support through voice and digital channels while maintaining HIPAA compliance.
Interpreter (EN/ES)
Interpret Cloud
Mar 2025 - May 2025 (2 months)
Provided real-time medical interpretation via voice and video calls, ensuring accurate and confidential communication between English and Spanish speakers.
Resolved customer issues related to payments and services, utilized digital tools for problem resolution, and managed the sales process as a sales advisor.
Administrative Assistant
Colegio Enrique Camino Brent
Jan 2020 - Apr 2020 (3 months)
Assisted in inventory and supply management, organized and archived documents, and carried out administrative procedures with external entities.
Education
Degrees, certifications, and relevant coursework
Británico
Certificate, English
2023 -
Currently studying English at an advanced level.
ISIL (Instituto San Ignacio de Loyola)
Bachelor's Degree, Interior Design
2024 -
Pursuing a degree in Interior Design, currently in the sixth semester.
Enrique Camino Brent
High School Diploma, General Education
Completed primary and secondary education.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Salary expectations
Social media
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