Marta Wolny

Led the review of the Impact Assessment (IA) framework, streamlining documentation and cutting manual admin time without compromising data accuracy. Completed complex people/process/technology/culture impact assessments and supported BAU transition through surveys and training-gap analysis while proactively mitigating hypercare resistance risks.

Conducted evidence-led fraud investigations using interviews, document analysis, and data forensics while ensuring compliance with regulations to protect profit. Prevented £436,819 worth of fraudulent account activity during the 24/25 financial year through trend observation, risk assessments, and structured evidence analysis.

Improved the knowledge framework for approximately 2,000 customer-facing colleagues by analysing cross-department business data and presenting recommendations to senior leaders. Gathered requirements and secured approvals with internal and external stakeholders to support strategy development and maintain brand-aligned knowledge content.

Developed e-commerce business processes, policies, and SOPs to support fund recovery and reduce fraud risk. Produced weekly reporting on e-sales, cancellations, chargebacks, and high-risk transactions; investigated the top return-rate products and maintained an accurate Profit Protection database using meticulous logging and audits.

Managed shift operations including cashier audits, invoice processing, shrinkage management, and monitoring inventory and food & beverage performance. Ensured HSE and fire safety compliance via routine patrols and delivered KPI results while supervising a team of 10.

Currently studying a Udemy Data Analytics course ('From Basics To Advanced Skills') starting in 2025.

Completed GCSE qualifications at The Birkenhead Park School.

Completed a Level 3 Personal Training in Fitness qualification at Wirral Met College.