At CGI, I support Banco BPI’s mortgage-credit operations, managing documentation analysis, contractual data validation, and process formalization.
I coordinate property deed appointments under the APB Protocol, prepare payment instructions and SWIFT messages, and follow operations through capital release and completion.
I work closely with branches and offices to resolve cases, route processes for formalization, and monitor SLAs, deadlines, quality, and regulatory compliance.
My background in Communication and Journalism includes online newswriting, radio news production, website and social media management, and image editing.
