At MN8 Energy, I led the infrastructure team and optimized Azure cloud costs by 23% through a FinOps approach. I also improved IT support request quality by 50% and promoted DevOps collaboration through process automation.
At MICROSOFT, I built a global support organization from scratch, scaling it to nearly 1,000 freelancers across 80+ countries. I led the freelance support organization within the Product Team, achieving a 193 SSAT score.
At ideas4all Innovation, I led customer engagement, implementation processes, and cross-functional initiatives across technical and business teams. I resolved 90% of escalated technical issues within 24 hours and delivered training to improve user enablement and product adoption.
My work has included IT service management, cloud services, customer success, and project and program management. I hold Finops Practioner, ITIL Foundation V4, Azure Fundamentals AZ 900, and Microsoft Dynamics and M365 Fundamentals credentials.
