At Idential Consulting, I managed IT service delivery for HPE, overseeing SLA performance, service governance, and operational costs. I also proposed proactive service improvements and collaborated with sales teams on renewals and solution design.
I managed infrastructure projects from feasibility and scope definition through technical design, acceptance testing, and transition to operations. I coordinated infrastructure, presales, maintenance, and support teams while identifying dependencies and mitigating project risks.
At Tigloo, I worked in presales consulting and service management, designing infrastructure solutions and monitoring service performance. Earlier, at Rimaz Servicios Informáticos and Dominion, I delivered infrastructure projects, handled complex support incidents, and coordinated user support services for the Government of La Rioja.
