Gustavo Alfredo Moreno Gonzalez

I’m a Project Manager who coordinates complex telecom and cloud service delivery end-to-end—validating scope, aligning stakeholders, and ensuring on-time installation outcomes. I bring a client-first approach to execution, supported by structured documentation and testing practices.

In recent roles, I managed multiple web and mobile application projects while improving delivery performance: I increased client satisfaction scores by 20%, reduced bugs by 30%, and improved documentation accuracy by 25%. I also led service installation coordination across technical and infrastructure teams for internet, IPVPN, and fixed telephony in the cloud.

Earlier, I led 6+ client projects with a 95% project completion rate on schedule, cutting project delays by 30%. I managed change requests and implementation schedules to reduce processing time by 25%, and I maintained a 0% roll-back rate for changes and implementations.

My background also includes operations and procurement leadership, from reducing incident resolution time by 35% to strengthening supplier performance on $10M+ microwave and wireless network procurement projects. I’m certified in PMP and ITIL V4, and I use tools like SAP, Jira, Remedy, and geospatial platforms (QGIS, Google Earth, Google Maps, OpenStreetMap) to make decisions with clarity.