Open to opportunities

Marshall Wade

@marshallwade

Message

Detail-oriented fraud analyst and QA-minded problem solver seeking remote AI Data Training or QA Testing.

United States

Message

What I'm looking for

I’m seeking to leverage my analytical and problem-solving skills in a remote environment as an AI Data Trainer or QATester.

I’m a detail-oriented professional with a strong background in regulatory compliance, operational accuracy, technical troubleshooting, and procedural documentation. I’ve supported reliable, professional growth by leading work to develop operational manuals and managing complex regulatory tasks.

In fraud and banking operations roles, I processed dormant account activity, handled Band Secrecy Act reporting, and worked fraud-related debit card closures, claims initiation, travel flags, and file maintenance. I’m comfortable cross-selling products, resolving account issues, and executing precise, policy-driven transactions.

Across retail and banking environments, I’ve also mastered new software through hands-on learning and supported colleagues through system conversions and complex transactions. I’m seeking to leverage my analytical and problem-solving skills in a remote environment as an AI Data Trainer or QATester.

Experience

Work history, roles, and key accomplishments

Woman Shoe Merchandiser/Expediter

Macy's Department Store

Aug 2016 - Mar 2019 (2 years 7 months)

Processed daily woman shoe display inventory, researched and corrected missing items, and fulfilled online orders. Located requested shoes for sales associates.

Inventory Management order fulfillment

Fraud Analyst II

Bank of America (Pioneer Recruiting)

Jul 2015 - Nov 2015 (4 months)

Closed and issued debit cards for fraud and lost occurrences, and initiated claims for posted fraudulent transactions. Processed travel flags and completed related file maintenance.

Fraud Analysis Claims Processing Travel Flag Processing

Call Center - CSR

Northwest Savings Bank

Jun 2010 - Jul 2014 (4 years 1 month)

Assisted customers with account questions and problems. Completed stop payments and handled EFT disputed transactions, and cross-sold bank products and services.

Customer Support Stop Payments Electronic Fund Transfer Dispute Management Cross Selling Service Operations

Sales Associate

Macy's Department Store

Jul 2009 - Jul 2014 (5 years)

Assisted customers with locating, purchasing, exchanging, returning, and placing special orders for merchandise. Opened store credit accounts for customers and held progressive operational roles including branch support and team lead.

Customer Service Store Credit Enrollment Operational Support Team Leadership