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Marrion Rayzel Dane Pila

@marrionrayzeldanepil

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EdTech & SaaS Implementation Specialist driving onboarding adoption, time-to-value, and 95%+ satisfaction.

Thailand

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What I'm looking for

I’m looking for an EdTech/SaaS role where I can own implementations and user onboarding end-to-end—driving adoption, time-to-value, and 95%+ satisfaction—while strengthening compliance, risk mitigation, and cross-team coordination.

I’m a results-driven Implementation Specialist with 8+ years leading complex user ecosystems in fast-paced, multi-stakeholder environments. I combine forensic-grade analytical precision with a proven onboarding methodology to drive platform adoption, reduce time-to-value, and sustain 95%+ user satisfaction at scale.

I specialize in EdTech and LMS deployments—translating technical SaaS frameworks into intuitive training programs for diverse audiences. I’ve overseen a 600+ user base, built onboarding workflows across Canvas, Moodle, and Google Classroom, and achieved 95%+ completion rates with structured 30/60/90-day performance checkpoints. I’m fluent in Notion and actively upskilling in Salesforce CRM.

I also strengthen implementations through risk mitigation, conflict resolution, and compliance-aligned deployment. As a primary investigator and mediator, I resolved 100% of escalated cases within defined SLAs with zero unresolved incidents, while leading cross-functional coordination and Agile project mgmt practices that improved engagement and readiness scores.

Experience

Work history, roles, and key accomplishments

Current

Head of Foreign Staff Ops

Current

Lomsakwitayyakom School

May 2025 - Present (1 year 1 month)

Oversaw operations for a 600+ member school ecosystem, maintaining 95%+ satisfaction and reducing escalation incidents by 30%. Designed end-to-end international onboarding for teachers and resolved 100% of escalated misconduct/dispute cases within defined SLAs.

Stakeholder Management Change Management Conflict Resolution Root Cause Analysis SLA Management Project Coordination

Implementation Trainer

Petpittayakom School

May 2024 - Mar 2025 (10 months)

Designed and rolled out a structured learning framework for 200+ users, achieving a 95% completion rate of learning objectives within the first implementation cycle.

Instructional Design LMS Aligned Onboarding Performance Tracking

Senior Implementation Trainer

Lomsakwitayyakom School

May 2018 - Mar 2024 (5 years 10 months)

Built implementation manuals and technical resource libraries, reducing new-user ramp-up time by 25% and enabling consistent delivery across a 6-year program lifecycle. Led compliance-aligned rollouts for 400+ users and increased user engagement by 20% using repeatable active-learning digital methodologies used across 5 departments.

Training program development Compliance Aligned Deployment Active Learning Performance Improvement Stakeholder Management

User Success Onboarding Specialist

St. Louis Review Center (SLRC)

Dec 2014 - Feb 2017 (2 years 2 months)

Designed and facilitated intensive bootcamp-style onboarding sessions, achieving a 95% user completion rate across cohorts. Acted as primary liaison for 300+ users, proactively resolving friction points and maintaining satisfaction/retention above 90%.

Training Facilitation Retention