Marlyn Esteban
@marlynesteban
Versatile virtual assistant specializing in customer service, social media, and administrative support.
What I'm looking for
I am a versatile virtual assistant with hands-on experience in customer service for financial accounts and in social media management for real estate clients. I combine a background in accountancy and political economy studies with practical administrative and communication skills.
Currently I work on-site as a Customer Service Representative supporting a 24-hour U.S. Bank financial account, where I handle client interactions and help market banking products. Previously I served as a Social Media Manager handling engagement, market reports, graphic design, and administrative duties for a realty client.
Academically, I am pursuing a Bachelor of Arts in Political Economy and I previously completed Senior High School in Accountancy, Business and Management; I also held student leadership roles including secretary of the student body and vice president of the student council.
I bring strong adaptability, attention to detail, and technical familiarity with virtual assistant tools such as Zoom, social media platforms, and administrative software, and I am committed to delivering reliable support that drives customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alorica
Jun 2025 - Present (7 months)
Serves as on-site customer service representative for a U.S. Bank financial account, supporting 24-hour banking operations and marketing products to customers. Handles customer inquiries and transactional support to maintain service quality.
Social Media Manager
Black Mountain Valley
Feb 2023 - Apr 2023 (2 months)
Managed social media, engagement, and graphic content for a U.S. Arizona realty client; performed administrative and marketing tasks and produced market reports to support real estate sales. Improved online presence and client communication.
Education
Degrees, certifications, and relevant coursework
Polytechnic University
Bachelor of Arts, Political Economy
2025 -
Pursuing a Bachelor of Arts in Political Economy with focus on economic frameworks and their impact on markets and business sectors.
Sapang Palay National High School
Senior High School Diploma, Accountancy, Business and Management
2023 - 2025
Activities and societies: Student body secretary
Completed Senior High School in Accountancy, Business and Management with student body secretary responsibilities.
San Rafael National
Junior High School Diploma, General Secondary Education
2019 - 2023
Activities and societies: Vice President of the student council
Completed Junior High School; graduated as batch valedictorian and served as Vice President of the student council.
Availability
Location
Authorized to work in
Job categories
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