Open to opportunities

Marllouie Arugay

@marllouiearugay

I’m a senior IT infrastructure and solutions professional, improving uptime through proactive support and scalable architectures.

Philippines

Message

What I'm looking for

I’m looking for an enterprise role where I can own technology roadmaps, improve infrastructure performance, and keep systems secure and compliant—delivering proactive, SLA-driven support that reduces downtime and increases operational efficiency.

I’m a highly skilled IT professional with extensive experience supporting and managing enterprise-level IT infrastructure in both remote and onsite environments. I specialize in troubleshooting hardware, software, and network systems, with strong grounding in IT Service Management (ITSM), system and network administration, security operations, and cloud environments.

In my current role, I define and execute the long-term technical vision and digital roadmap aligned with business goals, ROI optimization, and enterprise growth strategies. I oversee the lifecycle management of a technology and software portfolio (including SaaS, IoT, and productivity tools), design scalable technology architectures, and improve IT infrastructure performance while resolving system inefficiencies. I also ensure system security, compliance, and data protection through resilience planning and anti-ransomware strategies.

Previously, I supported business-critical systems as an IT Technical Support Engineer at the Ministry of Defense Qatar Armed Forces, including ERP, Mersal, and the QAF portal. I delivered end-to-end hardware and software support (installation, configuration, upgrades, imaging, maintenance, and troubleshooting), managed user accounts and security settings, and handled ITSM activities by reviewing and approving operational tickets in line with SLAs.

Experience

Work history, roles, and key accomplishments

Current

Technology and Solutions

Current

Arcane Innovations Inc.

Mar 2025 - Present (1 year 4 months)

• Define and execute the long-term technical vision and digital roadmap aligned with business goals, ROI optimization, and enterprise growth strategies.
• Oversee the lifecycle management of technology and software portfolio, including SaaS, IoT, and productivity tools across multiple environments.
• Collaborate with sales and stakeholders to design and deliver tailored technical solutions that su

Technology Services Technical Services Project Management Technical Support

IT Technical Support Engineer (Remote & Onsite)

Ministry of Defense Qatar Armed Forces

Oct 2018 - Jan 2025 (6 years 3 months)

• Developed and implemented IT processes by conducting system analysis, modifications, and recommendations to improve efficiency.
• Supported and maintained key business applications, including ERP, Mersal, and QAF portal ensuring reliable system performance.
• Delivered comprehensive hardware and software support, including installation, configuration, upgrades, imaging, maintenance, and troubles

Windows System Administration Networking Web Services IT Service Management ERP ITOM Technical Support Application Support Technical Troubleshooting

System Administrator (Remote & Onsite)

Department of Social Welfare and Development

Jul 2015 - Aug 2018 (3 years 1 month)

• Maintained technical support procedures and prepared reports for the organization to ensure efficient IT operations.
• Monitored system updates and provided ongoing support for computers, networks, and printers.
• Managed the installation, configuration, and maintenance of hardware and software systems.
• Troubleshot and resolved software and hardware issues to minimize downtime.
• Supervised pe

Windows System Administration System Support Hyper V Database Administration IT Service Management Network Administration Virtualization Technical Support

IT Specialist (Remote & Onsite)

Provincial Government of Cagayan

Apr 2011 - May 2015 (4 years 1 month)

• Maintained essential IT operations, including operating systems, security tools, applications, servers, networks, email systems, laptops, desktops, software, and hardware.
• Assisted with server setup, LAN/WAN configuration, computer repair, network protection, and virus prevention.
• Installed, configured, and maintained system hardware and software to ensure optimal performance.
• Provided dai

Network Security System Administration IT Security Backup And Recovery Network Administration

IT Application Support (Remote & Onsite)

Department of Social Welfare and Development

Nov 2009 - Feb 2011 (1 year 3 months)

● Maintain procedures and reports that provide technical support to the entire organization.
● System monitoring for updates and changes from Central office
● Provide technical support for the system and computer
● Monitor and maintain computer system and network and printers.
● Provide support, including documentation and relevant reports.
● Supervision of personnel for system data collection and

Network Security Configuration Management System Administration Technical Troubleshooting Network Administration