Open to opportunities

Breona Branch

@breonabranch

Message

I process high-volume medical records requests while protecting patient data and resolving healthcare inquiries.

United States

Message

What I'm looking for

I'm looking for a healthcare administrative or patient support role where I can process records accurately, protect confidential information, resolve patient or provider inquiries, and contribute to strong productivity and service standards.

At Ciox Health (Datavant), I process up to 100+ medical record requests daily for patients, providers, attorneys, and insurance companies while maintaining HIPAA compliance, accuracy, and productivity across multiple healthcare platforms.

I've supported healthcare members, providers, and physicians at Alorica by resolving insurance benefits, pharmacy, claims, coverage, and service inquiries. At Southeast Health Medical Center and Enterprise Health & Rehab, I provided patient support, transportation, direct care, documentation, and safety-focused assistance.

I'm known for detail-oriented healthcare support, clear patient and provider communication, high-volume data entry, and resolving issues across remote and clinical environments. I have earned multiple STAR Awards for outstanding productivity and consistently processing the highest number of medical record requests.

Experience

Work history, roles, and key accomplishments

Current

Medical Records Processor & Customer Support

Current

Ciox Health (Datavant)

Oct 2023 - Present (2 years 10 months)

Process medical records requests for patients, providers, attorneys, and insurance companies while ensuring HIPAA compliance and accuracy. Provide status updates and resolve inquiries via phone and internal systems, maintaining productivity standards in a high-volume environment.

Medical Records Processing HIPAA compliance Customer Support Data Entry Productivity Management