Looking for a job

Marlene Mora

@marlenemora

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Results-driven bilingual virtual assistant and medical coordinator.

Mexico

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What I'm looking for

I am looking for remote opportunities that allow me to leverage my bilingual skills and experience in administrative support and healthcare coordination, while also providing room for professional growth and development.

I am a results-driven bilingual (English–Spanish) Virtual Assistant and Medical Coordinator with over 13 years of experience in remote administrative support, healthcare coordination, and education. My expertise lies in optimizing client communications, improving operational workflows, and delivering exceptional virtual service across diverse industries. I am tech-savvy and detail-oriented, currently advancing my skills in project management and virtual support best practices.

In my recent role as a Medical Coordinator at Hidalgo Bariatrics, I successfully coordinated patient care and surgery logistics, achieving a remarkable 60%+ conversion rate from inquiry to scheduled surgery. My meticulous attention to detail helped cut billing errors by 20%, and I maintained high levels of patient satisfaction by resolving concerns with empathy and efficiency. As an ESL Teacher, I delivered engaging online lessons that resulted in a 95% improvement rate in English fluency, showcasing my ability to foster learning and engagement in virtual classrooms.

Experience

Work history, roles, and key accomplishments

Medical Coordinator

Hidalgo Bariatrics

Apr 2024 - Sep 2024 (5 months)

Coordinating Bariatric patient weight loss journey.

Communication Skills Pipedrive Google Suite Problem Solving Follow Up Systems

ESL Teacher

Open English

Aug 2019 - Jan 2021 (1 year 5 months)

Teaching English to children ages 8-14.

ESL Foreign Language Teaching

ESL Teacher

Open English Latin Hire

Sep 2019 - Jan 2021 (1 year 4 months)

Delivered engaging online lessons to young learners, fostering a 95% improvement rate in English fluency. Promoted to Level 3 Instructor for consistently positive student feedback and progress metrics.

Curriculum Design

ESL Private Tutor

Freelance

Jun 2014 - Jun 2018 (4 years)

Delivered customized one-on-one tutoring to children and adults, designing lessons to fit individual needs and learning styles. Helped students build fluency and confidence in English speaking.

Fluency

Education

Degrees, certifications, and relevant coursework

Virtual Latinos

Certificate, Virtual Assistance

Currently pursuing a Virtual Assistance Certificate, expected to be completed by May 2025. This program focuses on developing comprehensive skills for remote administrative support and virtual service delivery.

Virtual Latinos

Certificate, Project Management Fundamentals

Currently undertaking Project Management Fundamentals, with an expected completion in May 2025. This training enhances skills in project planning, execution, and oversight, crucial for efficient virtual support.

International TES0L/TEFL

TESOL/TEFL Certification, ESL Teacher

ITTT

Certification, TEFL/TESOL

Obtained TEFL/TESOL Certification in September 2019, equipping with the necessary skills for teaching English as a foreign language. This certification covers methodologies for effective language instruction and curriculum development.

Hidalgo Bariatrics

Training, Medical Coordination

Completed Medical Coordination Training from April 2024 to October 2024. This training focused on coordinating patient care, managing surgery logistics, and ensuring adherence to medical protocols.