Markus Rivano

I am an IT infrastructure and support specialist with hands-on experience administering Google Workspace, supporting Active Directory tasks, and resolving end-user hardware and software issues. I have contributed to stable IT operations at Prople BPO Inc. and Gussmann Integrated Solution Philippines Inc., handling ticketing workflows and meeting SLA expectations.

My background includes troubleshooting printers, desktops, laptops, and common network/system fundamentals, as well as providing basic training and account management for web applications and internal systems. I consistently aim to reduce downtime and improve user productivity through clear communication and efficient problem resolution.

I am motivated to grow my technical skills, support organizational IT needs, and participate in system upgrades and infrastructure improvements that drive business continuity and employee success.