Mark Obari

I’m a Customer Support Specialist with 4+ years of experience handling high-volume customer inquiries via chat, email, and phone. I’m known for resolving issues quickly while maintaining a 95%+ customer satisfaction record.

At M&P Nigeria Limited (2020–2025), I managed daily customer orders and inquiries for oil and wine products. I resolved delivery delays, damaged goods, and billing discrepancies, and I improved documentation accuracy to reduce order processing errors.

Before that, at DiDi (2018–2020), I handled 50+ inquiries daily across phone, email, and chat. I kept average response time under 5 minutes, achieved 95%+ first-contact resolution, and reduced the ticket backlog by 30% through better prioritization.

I bring strong communication, conflict resolution, and empathy to every interaction—especially in remote customer experiences. I also build repeat-customer relationships by staying prompt, accurate, and process-minded, consistently maintaining a 4.8/5 satisfaction rating.