Open to opportunities

Mark Magued

@markmagued

Message

I am a detail-oriented and efficient professional with strong data entry skills, including accuracy.

Egypt

Message

What I'm looking for

I am seeking a role that offers growth opportunities and challenges in technology.

I am a Network Engineer that works as a Incident Management specialist at Orange Business and aims to increase my income

Experience

Work history, roles, and key accomplishments

Current

Network Technical Support

Current

Orange Business

Jul 2023 - Present (2 years 11 months)

Currently working as Network Technical Support, ensuring service continuity and troubleshooting network issues for customers.

Customer Support Technical Communication Problem Solving

Current

Usher

Current

Egyptian Ushers

Sep 2017 - Present (8 years 9 months)

Worked as an Usher in various events, initially starting as a Field Researcher. Responsibilities included managing event flow and assisting attendees.

Event Management Communication Customer Service Coordination Leadership

Security Technical Support

Bavely Computer Systems

Dec 2022 - Jun 2023 (6 months)

Worked in Security Technical Support, focusing on cybersecurity basics and firewall configuration to prevent cyberattacks.

Cybersecurity Technical Support Problem Solving

Customer Service Employee

KidZania Cairo

Sep 2019 - Dec 2019 (3 months)

Provided customer service at KidZania, focusing on effective communication and problem-solving for customer inquiries.

Customer Service Communication Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

El-Shorouk Academy

Bachelor's Degree, Electronics and Communications Engineering

2016 - 2021

Grade: A+

Graduated with a Bachelor Degree of Electronics and Communications Engineering. Graduation Project: Performance Evaluation of Heterogeneous VLC/ Wi-Fi Vertical Handoff in Home Networking Application.