I audited 50 live GoHighLevel workflows for a coaching and online course business, tracing duplicate sends to overlapping triggers, filter issues, and missing exit conditions.
I consolidated five overlapping workflow groups into master sequences and retired eight duplicates after testing. I also rebuilt a booking nurture from two workflows into one, using 14 entry triggers and product-based branching.
As a freelance GoHighLevel CRM Specialist, I configured client accounts, built funnels and pipelines, and set up SMS, email, and voicemail sequences. I also integrated third-party tools and APIs, trained client teams, and documented platform use.
At TDCX, I oversee workforce operations for three accounts across email, chat, and phone, and manage a team of real-time analysts and a scheduler. My earlier workforce roles covered scheduling, adherence tracking, forecasting, and SLA and KPI reporting.
