Open to opportunities

Mark Bisch

@markbisch

Message

Operations leader bridging technical systems and business growth through data-driven efficiency and compliance.

United States

Message

What I'm looking for

I’m looking for a role where I can lead operations across technical systems and business outcomes—improving efficiency, owning compliance and security, and using data-driven decisions to grow results with strong teams and clear SLAs.

I’m an operations manager with extensive experience leading IT, financial services, and real estate operations. I optimize systems to drive measurable efficiency gains (15–25%), while maintaining strict regulatory and security compliance at a 99% standard.

From managing full-cycle teams and market expansion to leading high-priority service operations, I focus on process improvement, proactive maintenance, and clear SLA performance. I also translate technical infrastructure into business outcomes—building reliable network/security foundations and strengthening stakeholder relationships to deliver consistent client success.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Blue Skies Auction and Real Estate

Dec 2011 - Present (14 years 5 months)

Directed business operations, including strategic market expansion, financial oversight, and multi-channel marketing. Managed full-cycle staff recruitment, training, and performance while ensuring adherence to real estate and auctioneering compliance standards.

Operations Management Strategic Planning Process Improvement Change Management Budgeting Compliance Management Stakeholder Management Staff Management

Service Engineer

QSI Banking

Sep 2015 - Jan 2023 (7 years 4 months)

Improved banking hardware reliability by increasing system uptime by 15% through proactive maintenance and high-speed troubleshooting. Streamlined diagnostic documentation to reduce repair turnaround time by 25% and consistently exceeded SLA targets while managing 25–40 priority service calls weekly.

Banking Hardware Support High Speed Troubleshooting Network Administration Security Compliance SLA Management Incident Response Workflow Optimization Service Operations

Systems Support Lead

Kokomo-Howard County Public Library

Mar 2001 - Sep 2015 (14 years 6 months)

Architected and managed library-wide IT infrastructure, including servers, firewalls, and wireless network components. Implemented security protocols to mitigate malware threats and supported business continuity through user account management and data recovery strategies.

IT Infrastructure Management Server Administration Wireless Networking Security Protocols Business Continuity data recovery Account Management