At Unio health partners, I processed referrals, prior authorizations, and prescription refill requests according to established workflows. I entered medical procedures using CPT codes and maintained patient records in Athena.
I also managed patient appointments and provider calendars in a remote healthcare environment. I coordinated administrative follow-ups with providers, pharmacies, insurance teams, and internal departments while handling protected health information in accordance with HIPAA requirements.
At Alorica/ United Health Care, I assisted U.S. health plan members with benefits, eligibility, and coverage inquiries in English and Spanish. At Schweiger Dermatology Group, I guided patients through intake and registration, verified demographic information, and scheduled appointments while managing 60–80 patient calls daily.
