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ernest bright

@ernestbright

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System Administrator and IT Lead at The Metropolitan Hotel Calabar, reducing unplanned downtime by an estimated 30%.

Nigeria

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What I'm looking for

I'm seeking an IT Manager capacity where I can use technology to solve problems, drive efficiency, resilience, and long-term organizational success.

At The Metropolitan Hotel Calabar, I lead staff onboarding onto enterprise IT systems and monitor system health and network performance to identify risks before they escalate. My proactive work reduced unplanned downtime by an estimated 30%.

Previously, as an IT Support Specialist at Transcorp Hotels Calabar, I supported more than 100 staff across systems, networks, and hotel management applications. I also built a Hyper-V virtual lab to test network configurations and server deployments.

Experience

Work history, roles, and key accomplishments

Current

System Administrator — IT Lead

Current

The Metropolitan Hotel Calabar

Jan 2024 - Present (2 years 9 months)

Led end-to-end onboarding of staff onto enterprise IT systems and served as primary technical contact for hotel management. Monitored system health and network performance, reducing unplanned downtime by an estimated 30%.

IT Operations System Administration Network Administration Microsoft 365 Active Directory Virtualization Cybersecurity IT Service Management Vendor Management Process Improvement Technical Troubleshooting Root Cause Analysis Project Coordination

IT Support Specialist

Transcorp Hotels Calabar

Jan 2022 - Jan 2024 (2 years)

Provided end-to-end technical support for 100+ staff across systems, networks, and hotel management applications, consistently resolving tickets within SLA windows. Reduced recurring incidents through root cause analyses and preventive fixes.

Technical Support Network Troubleshooting Hotel Management Software Root Cause Analysis Incident Response User Training Documentation SLA Management