Priyanka Desai
@priyankadesai
Experienced AML and fintech compliance professional leveraging AI for investigations.
IndiaWhat I'm looking for
I am an AML and fintech compliance professional with over 10 years' experience across financial crime analysis, banking operations, customer support, and crypto exchange environments. I have led KYC/EDD, transaction monitoring, sanctions screening, and complex fraud investigations, using blockchain explorers and internal tools to trace illicit funds and reduce exposure to high-risk entities.
I blend strong operational discipline with a technology-first mindset, leveraging AI tools like ChatGPT and Gemini to draft SOPs, create knowledge bases, and streamline customer support and training. I have a track record of improving alert accuracy, producing regulatory reports, and collaborating with product and IT teams to strengthen automated fraud detection.
Experience
Work history, roles, and key accomplishments
Client Servicing Agent
Flipster
Aug 2024 - Present (1 year 7 months)
Provided omnichannel client support and conducted deep-dive fraud and KYC investigations, executing EDD on high-net-worth and institutional crypto profiles and improving detection through collaboration with IT and Product teams.
Performed KYC/EDD, sanctions screening and transaction monitoring to detect suspicious activity, prepared SARs and conducted KYB checks to ensure regulatory compliance across high-risk customers.
Sr. Executive – Customer Support
Vasco Scientifics
Dec 2021 - Aug 2022 (8 months)
Managed customer service operations, processed orders, handled escalations and coordinated with sales to improve resolution times and support business growth.
Banker
Karnataka Bank
Aug 2011 - Sep 2018 (7 years 1 month)
Conducted KYC and account onboarding, managed customer transactions and daily cash reconciliation, and investigated suspicious transactions to support compliance reporting.
Telesales Representative
Serco
Mar 2011 - Jul 2011 (4 months)
Generated leads and closed credit card sales for HSBC campaigns, consistently meeting monthly targets and strengthening negotiation and telesales skills.
Multi-Skilled Assistant
Ministry of Health and Family Welfare
Dec 2009 - May 2010 (5 months)
Provided administrative support for examinations and events, maintained records and coordinated team activities to ensure smooth operational delivery.
Education
Degrees, certifications, and relevant coursework
Unknown Institution (MBA – Human Resources)
Master of Business Administration, Human Resources
2018 - 2018
Completed an MBA specializing in Human Resources in 2018.
Unknown Institution (Post Graduate Diploma in HRM)
Post Graduate Diploma, Human Resource Management
2013 - 2013
Completed a Post Graduate Diploma in Human Resource Management in 2013.
Unknown Institution (PGDM)
Post Graduate Diploma in Management, Management
2012 - 2012
Completed a Post Graduate Diploma in Management (PGDM) in 2012.
Unknown Institution (Diploma in Management)
Diploma in Management, Management
2011 - 2011
Completed a Diploma in Management in 2011.
Unknown Institution (B.Tech in Electronics & Communication)
Bachelor of Technology, Electronics and Communication
2009 - 2009
Earned a Bachelor of Technology in Electronics and Communication in 2009.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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