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Mariucce Bonarato

@mariuccebonarato

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HR Services Coordinator at Metrolinx, supporting employee onboarding, benefits inquiries, and HR case resolution.

Canada

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What I'm looking for

I’m seeking a challenging role where I can use my customer service, communications, problem-solving, and interpersonal skills within a dynamic team.

At Metrolinx, I support employees and managers with HR policy questions, onboarding, benefits, payroll, and employment verification. I track cases through to resolution and process employee documents in Oracle while maintaining secure, compliant records.

Previously, I handled customer care and online orders at Roma Moulding, including SAP order processing and inventory updates. My experience also includes group benefits administration at Cornerstone Insurance Brokers and supervising employee services staff at Canada’s Wonderland.

Experience

Work history, roles, and key accomplishments

Current

HR Services Coordinator

Current

Metrolinx

Apr 2024 - Present (2 years 6 months)

Serves as the first point of contact for employees and managers, assisting with HR policies and resolving complex requests. Manages onboarding, benefits enrollment, and case tracking in Oracle.

HR Policy Onboarding Benefits Administration Case Management Oracle Customer Service Communication Skills Problem Solving

Sr. Customer Care Associate

Roma Moulding

Feb 2022 - Apr 2024 (2 years 2 months)

Responds to customer inquiries via phone, email, and online portal, managing orders and returns. Processes orders in SAP and supports executive and administrative tasks.

Customer Service Order Management SAP Case Management Communication Skills Problem Solving Executive Support Team Leadership

Educational Assistant

Vellore Woods Public School

Sep 2016 - Aug 2019 (2 years 11 months)

Assisted teachers in supervising and supporting students, preparing materials, and implementing Individual Education Plans. Coordinated classroom activities and served as a key contact for parents.

Student Support Special Education Classroom Management Communication Skills Teamwork

Administrative Assistant

CNS Fabrication

Sep 2014 - Aug 2016 (1 year 11 months)

Provided front-line customer service and data entry, managed group benefits, and handled administrative duties. Supported onboarding and coordinated meetings and events.

Customer Service Data Entry Benefits Administration SAP Administrative Support Onboarding Meeting Coordination

Group Benefits Administrator

Cornerstone Insurance Brokers

Feb 2002 - Aug 2009 (7 years 6 months)

Managed group benefit contract renewals and administration, processed claims, and responded to client inquiries. Compiled benefit activity analysis and administered disability plans.

Benefits Administration Claims Processing Client Relations Data Analysis Communication Skills Insurance

Supervisor, Human Resources (Employee Service)

Canada's Wonderland

May 1999 - Feb 2002 (2 years 9 months)

Supervised a team of HR seasonal staff, managed scheduling and payroll, and ensured service level goals were met. Handled escalations and provided monthly reports to leadership.

Supervision HR Operations Scheduling Payroll Customer Service Team Leadership Reporting