At GTA Dnata, I resolve more than 50 HR support tickets a month related to payroll, benefits, and leave policies, with a 95% resolution rate while ensuring compliance with employment standards.
I manage leave requests, sick calls, and schedule adjustments, and support onboarding, training documentation, and offboarding compliance. I also maintain HR records for more than 450 employees to support audits, payroll processing, and workforce reporting.
At GTA Dnata, I collaborate with cross-functional teams on workforce planning for 15 operational contracts and more than 300 employees, improving scheduling efficiency by 15%. I coordinate with payroll teams to support accurate benefit payouts and HR data integrity.
As a Payroll and Benefits Coordinator Intern at FGF Brands Inc., I supported payroll processing for more than 2,000 employees and benefits data audits and reconciliation. I also developed an HR system implementation case study evaluating Oracle Fusion Cloud HCM for a 500-employee organization.
