NGAHAN HERMINE

Created tracking files for fleet and expenditures, improved administrative efficiency, and supported talent acquisition and operational reporting.

Managed calendars for four senior executives, coordinated logistical support for 150+ meetings, and implemented a digital admin system that improved file consolidation by 30% and meeting efficiency by 20%.

Handled 1,000+ customer inquiries with a 95% satisfaction rate, resolved escalations, trained team members, and upsold products to improve customer retention and revenue.

Performed office management, document control, and interdepartmental coordination; managed reimbursements, commitments and budget tracking in Sage 1000 and improved record accuracy through process controls.

Maintained efficient office operations by improving procedures, managing travel and events, handling high-volume correspondence, and resolving data discrepancies to support regional activities.

Provided executive-level support including customer contact monitoring, team training, complaint resolution, and project assistance for electrification and CAN 2019 initiatives.

Activities and societies: Udemy courses via London Reception Academy; topics included finance, accounting, modeling and valuation, leadership, change management, business writing, emotional intelligence.

Completed online professional development courses related to reception, executive assistance, finance, leadership, change management, business writing, emotional intelligence, and stress management.

Activities and societies: Hands-on training in meter operations, billing, connection processes, payment and budget tracking tools (Sage).

Completed technical trainings covering CMS installation and removal of meters, billing, cashier tasks, connections and subscriptions, and use of Powernet, Powerapp and Sage Paie 1000 for utility operations.

Completed a DQP program in computerized accounting and management providing foundational skills in accounting software and financial management.

Completed a Diploma Qualification Program in bilingual secretarial studies focused on administrative, clerical, and bilingual communication skills.

Attended the Faculty of Economics and Management for academic studies in economics and management.

Completed General Certificate of Education Advanced Level studies.