At Adaptive Innovations Home Health, I managed end-to-end patient intake and processed high-volume demographic and clinical data inputs with zero processing errors.
As Intake Specialist (Acting Pod Lead), I supervised daily pod data operations, triaged urgent queues, and audited data entry accuracy. I also mentored incoming cohorts on documentation integrity, clinical protocols, and HIPAA rules.
At Luckwell Solutions, I administered physician Plan of Care orders (Form 485) and referral tracking records in WellSky (Kinnser) and TherapySync. I verified eligibility and secured prior authorizations for Medicare, Medicaid, and commercial payors.
I audited patient records in Epic and eClinicalWorks to support documentation accuracy and CMS compliance, and managed Durable Medical Equipment requisitions. Earlier, at Teleperformance / Concentrix, I handled account updates and data inputs while meeting SLA, KPI, and accuracy metrics.
