At LETSPOCKET, I verified insurance eligibility, benefits, authorizations, copays, deductibles, and coinsurance for physical therapy patients across five outpatient clinics. I also prepared benefit summaries after contacting insurance payers and documented coverage in EMR systems.
As a Chart Retrieval Specialist at COTIVITI Philippines, I retrieved medical records for Claims Payment Accuracy, Risk Adjustment, and HEDIS audits. I coordinated with provider offices and maintained HIPAA-compliant documentation.
At Concentrix, I supported healthcare providers with claims, eligibility, payment, denial, and policy inquiries. I investigated account history and documented case resolutions.
My experience also includes project-based lead research and administrative support. I maintained client records, organized lead data, and handled correspondence and follow-ups.
