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Mario Medrano

@mariomedrano

Event Support Specialist / Jr. Project Manager at SportProsUSA coordinating event production, vendors, COIs, travel, and crews.

Honduras

Message

What I'm looking for

I’m looking to grow in Revenue Operations, CRM administration, and project management with remote U.S. teams.

At SportProsUSA, I support sports and brand event production, including the Brooklyn Nets’ Atlantic Antic and U.S. Soccer Federation (Episode.1) events. I set up jobs in JobTread and OneDrive and coordinate vendors, material orders, travel, and crew logistics.

At goBotics.ai, I led onboarding and implementation of an AI automation solution, defining bot objectives, conversation logic, FAQs, and escalation paths with client stakeholders. I also built a repeatable onboarding checklist and configured workflows in GoHighLevel and CRM environments.

At Right Path Law, I managed consultative intake from first contact to signed agreement and closed multiple legal matters exceeding $20,000, including a $35,000+ case. At ESQGO P.C. Attorneys at Law, I helped increase monthly sales from $60,000 to $85,000 by improving discovery and objection handling.

Earlier at Allied Global BPO (TravelPass Group), I designed a Quality Assurance training program for 50+ agents that raised call quality scores from 40% to 80%. I’m looking to grow in Revenue Operations, CRM administration, and project management with remote U.S. teams.

Experience

Work history, roles, and key accomplishments

Current

Event Support Specialist

Current

SportProsUSA

Mar 2026 - Present (8 months)

Supports end-to-end production of sports and brand events, managing job setup in JobTread and OneDrive, coordinating vendors, COIs, travel, and crew logistics.

JobTread One Drive Vendor coordination Event Production Project Management Travel Logistics

AI Systems Consultant

goBotics.ai

Nov 2025 - Feb 2026 (3 months)

Led onboarding and implementation of AI automation solutions, defining bot objectives, conversation logic, and success metrics, and configuring workflows in GoHighLevel and CRM environments.

AI Automation GoHighLevel CRM Onboarding A2P 10DLC Compliance Integration Project Management

Client Engagement Executive

Right Path Law

Jun 2024 - Nov 2025 (1 year 5 months)

Managed end-to-end consultative intake for criminal defense matters, closing high-value cases and maintaining accurate CRM records and pipeline stages.

Consultative Sales Client intake CRM Lawmatics Pipeline Management Negotiation

Senior Client Services Executive

ESQGO P.C. Attorneys at Law

Jan 2023 - May 2024 (1 year 4 months)

Conducted consultative sales meetings for intellectual property and eCommerce legal matters, increasing monthly sales by 41.6% and standardizing CRM records.

Consultative Sales Discovery Objection Handling CRM Lawcus Sales Strategy

Sales Manager

Allied Global BPO

Jan 2020 - Sep 2022 (2 years 8 months)

Designed and implemented a Quality Assurance training program for 50+ sales agents, improving call quality scores from 40% to 80% and reducing turnover from 25% to 15%.

Sales Management Training Quality Assurance Coaching Performance Management Recruitment

Sales Supervisor

Allied Global BPO

Jan 2019 - Dec 2019 (11 months)

Increased team conversion rates from 30% to 37% through coaching and performance tracking, and created training materials to improve product knowledge.

Sales Supervision Coaching Performance Monitoring Training Material Development Consultative Selling

Travel and Sales Agent

Allied Global BPO

Jul 2018 - Jan 2019 (6 months)

Ranked as a top-performing sales agent, consistently closing 160+ sales bi-weekly and maintaining 80%+ Quality Assurance audit scores, while mentoring new hires.

Sales Customer Service Quality Assurance Mentorship Travel Sales