Maria Moran

Welcoming passengers on board and directing them to their seats, ensuring they have the best service throughout their flight. Informing passengers about security procedures and ensuring compliance for takeoff, landing and emergency situations.

Performed annotation and data analysis tasks to improve the AI process. Analyzed data to identify trends and patterns for business operations, and tracked key performance metrics for data associates.

Supported Amazon Selling Partners with Account Health issues via phone and email. Managed high volume of calls and cases, and performed deep dive investigations to find root causes.

Ensured crew operational requirements were cost effective and compliant with European regulations. Monitored, reported, and fixed roster disruptions, and performed duty reassignments for crew absences.

Welcomed passengers on board and directed them to their seats, ensuring the best service throughout their flight. Informed passengers about security procedures and ensured compliance for takeoff, landing, and emergency situations.

Attended to passengers' needs and carried out pre-takeoff tasks including equipment checks, security controls, and inventory reviews. Provided onboard service to ensure passengers had a great experience.

Responsible for general management of the hotel establishment alongside the manager. Handled check-in/out, reservations, breakfast preparation, room cleaning, and supervision and training of seasonal staff.

Assisted guests with requests and resolved problems or complaints over phone, email, and in person. Made pre-arrival reports for special requests and post-stay satisfaction surveys.

Responsible for breakfast, lunch, and dinner services across different restaurants on the ship, providing excellent service. Welcomed passengers on embarkation day and attended safety drills.

Provided breakfast, lunch, and dinner services in the hotel's restaurants and at corporate and social events. Handled room service, including order preparation and delivery, and delivered welcome amenities to guests and VIPs.

Bachelor in Tourism and Hospitality degree from Universidad de la Empresa, Buenos Aires, Argentina, completed in 2016.

High School diploma in Foreign Trade from Nuestra Señora del Milagro, Buenos Aires, Argentina, completed in 2010.

Cabin crew licence issued by Aer Lingus.

First Certificate in English (FCE) issued by Cambridge University.

Hotel Basic Safety Training issued by Royal Caribbean.

Crowd Management Training issued by Royal Caribbean.