Marina Lopes

Led and developed a team of 10 employees, improving daily operations and maintaining high customer service standards for 1000+ customers per weekend. Managed inventory, supplier relationships, cash reconciliation, and opening/closing procedures.

Managed shift operations in a high-traffic environment, coordinating service flow between dining and kitchen areas. Trained new team members, handled reception and reservations, and performed opening/closing procedures.

Maintained a clean and organized work environment following health and safety regulations. Managed inventory levels, ensuring timely replenishment and order fulfillment.

Welcomed clients and fostered a welcoming environment, ensuring high satisfaction. Managed inventory and restocking, reducing waste by 15%, and trained new employees on menu, service, and safety protocols.

Provided high-quality service to guests, ensuring efficiency and a welcoming experience in the hotel restaurant. Prepared dining room for daily services and managed buffet stations, working with kitchen and bar teams.

Separated and selected products, ensuring accuracy and adherence to deadlines. Organized routes to optimize deliveries and reduce transportation times, and processed orders with high accuracy.

Took orders and processed payments, reducing waiting times and errors. Served tables efficiently and cordially, ensuring high customer satisfaction, and kept the salon clean and organized.

Provided reception and initial customer service, providing accurate product information and assisting in the sales process. Supported ongoing customer support via phone and in person, and assisted with logistical and operational demands.

Completed GCSE in English, Mathematics, and Biology at City College Norwich in 2024.

Completed a Sales and Retail course at Senac in Belo Horizonte in 2016.