Marifer Boreba
@mariferboreba
Adaptable customer-focused professional with design and service experience.
What I'm looking for
I am a dedicated, goal-oriented professional with experience in customer service and retail operations, and academic training in architecture and advertising/public relations. I adapt quickly to new environments and prioritize teamwork and clear communication to meet operational goals.
At Starbucks Philippines I served as a barista, cashier, team member and barista trainer, contributing to improved customer satisfaction and supporting daily store performance through collaboration and hands-on training of new hires. At Amazon Philippines I worked as a Customer Service Associate, practicing empathy, rapport-building, and active listening to resolve customer inquiries effectively.
I bring practical skills in Microsoft Office, Google Workspace, and Adobe Illustrator, InDesign, and Photoshop, and I am eager to apply and further develop these skills in a role that values learning, customer experience, and creative problem-solving.
Experience
Work history, roles, and key accomplishments
Barista
Starbucks Philippines
Sep 2021 - May 2023 (1 year 8 months)
Performed barista, cashier, and team duties, improving customer satisfaction and supporting daily store operations; trained new hires to accelerate onboarding and maintain service quality.
Customer Service Associate
Amazon Philippines
Apr 2021 - Jul 2021 (3 months)
Resolved customer inquiries using active listening and empathy to deliver satisfactory solutions and strengthen customer-company relationships.
Education
Degrees, certifications, and relevant coursework
Technological Institute of the Philippines
Bachelor of Science in Architecture, Architecture
2022 - 2023
Completed coursework toward a Bachelor of Science in Architecture between August 2022 and January 2023.
Polytechnic University of the Philippines
Bachelor of Advertising and Public Relations, Advertising and Public Relations
2019 - 2020
Pursued Bachelor of Advertising and Public Relations from June 2019 to April 2020.
Polytechnic University of the Philippines - Senior High School
Senior High School Diploma, Arts and Design
2017 - 2019
Completed Senior High School with Arts and Design Track from June 2017 to April 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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