Looking for a job

shruthi r

@shruthir

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I deliver Salesforce solutions that improve service, analytics, and customer outcomes.

Australia

Message

What I'm looking for

I'm looking to lead Salesforce and business transformation initiatives where I can shape solutions, improve customer outcomes, collaborate with stakeholders and technical teams, and drive adoption through Agile delivery.

At Australia Post, I lead Salesforce delivery from concept to production, creating proof of concepts, Lightning web applications, reports, dashboards, and Service Cloud capabilities for customer-facing teams.

I've delivered solutions across Australia Post, PLUS ES, and Telstra, including Service Cloud integrations, scanner-to-case, unified agent experiences, SurveyVista, meter connections through REST APIs, and CRM Analytics dashboards. My billing analytics work helped reduce customer billing-related cases by 30%.

I bring together stakeholders, vendors, and technical teams to turn business objectives into practical solutions through requirements workshops, process mapping, Agile delivery, testing, training, and change management.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Functional Consultant

Current

Australia Post

Sep 2024 - Present (2 years)

Lead and manage delivery of complex Salesforce projects from concept to production, acting as a Salesforce SME and building strong customer and vendor relationships.

Salesforce Salesforce Service Cloud Salesforce Sales Cloud Salesforce Community Cloud OmniStudio Lightning Web Components Reports And Dashboards Requirements Gathering Gap Analysis Stakeholder Management Vendor Management Agile Waterfall Jira Miro Confluence Microsoft Office

Salesforce Functional Consultant

PLUS ES

Oct 2022 - Aug 2024 (1 year 10 months)

Led complex Salesforce project deliveries, mentored junior consultants, and managed stakeholder relationships while implementing solutions for clients like AGL.

Salesforce Salesforce Service Cloud Salesforce Sales Cloud Salesforce Experience Cloud Einstein Discovery REST APIs Azure Agile Jira Miro Confluence Data Migration Test Management Pre Sales Proof of Concept Stakeholder Management Vendor Management

Senior IT Business Analyst

Telstra

Jan 2019 - Sep 2022 (3 years 8 months)

Managed complex project deliveries, collaborated with product owners on roadmap planning, and led feature teams through Agile sprints to implement business solutions.