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Mariella Macasero

@mariellamacasero

Customer Service Representative at AFNI Philippines who handled 100+ daily calls and troubleshot mobile network and device issues.

Philippines

Message

At AFNI Philippines, I handled 100+ inbound and outbound customer calls daily, helping customers troubleshoot mobile networks and devices. I resolved concerns, explained device features and service options, and followed up to check that issues were resolved.

At Genpact Services LLC, I assisted customers with financial account inquiries and provided information about financial products and services. I also escalated complex issues and maintained customer records using company systems.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

AFNI Philippines

Jul 2025 - Jan 2026 (6 months)

Handled 100+ inbound and outbound customer calls daily, assisted with mobile network and device troubleshooting, and resolved customer concerns while maintaining high service quality.

Customer Service Troubleshooting Communication Skills Multitasking Data Entry

Process Associate (Financial Account)

Genpact Services LLC

Apr 2023 - Dec 2023 (8 months)

Assisted customers with account inquiries and issue resolution, managed high-volume inbound calls, and provided accurate information regarding financial products and services.

Customer Service Financial Services Communication Skills Problem Solving Escalation Management