Looking for a job

Mariela Baez Liste

@marielabaezliste

Message

I drive consultative sales and customer experiences across telecommunications and aviation.

United States

Message

What I'm looking for

I'm looking for a customer-focused sales or operations role where I can use consultative selling, lead conversion, team training, and bilingual English/Spanish communication to improve customer experiences and achieve business goals.

At USTCI supporting Verizon, I manage inbound and outbound sales for Wireless, Fios, 5G Home Internet, and Frontier. I guide customers from consultation and product education through activation.

I’ve also generated and converted opportunities for ReadyRefresh, matching products, pricing, and services to customer needs while supporting retention and long-term relationships.

At JetBlue Airways, I support airport operations, security compliance, and time-sensitive customer issues. I train crew members and bring 15+ years of experience across sales, customer service, telecommunications, and aviation in English and Spanish.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative/Engagement Manager

Current

USTCI - Verizon

Jul 2026 - Present (2 months)

Managed inbound and outbound sales for Verizon Wireless, Fios, 5G Home Internet, and Frontier. Assessed customer needs, managed the full sales cycle, and resolved objections while maintaining a customer-focused experience.

Sales Lead Generation Customer Engagement Consultative Selling Cross Selling Upselling CRM Customer Retention Problem Solving Remote Sales

Current

Airport Operations/Acting Lead/Liaison

Current

JetBlue Airways

Jan 2016 - Present (10 years 8 months)

Supported daily airport operations while ensuring company, airport, and security compliance. Served as Ground Security Coordinator and Complaint Resolution Official, mentoring and training crew members.

Airport Operations Security Compliance Training Mentorship Customer Service Problem Solving Communication Skills

Sales Representative

USTCI - ReadyRefresh

Jan 2019 - Dec 2023 (4 years 11 months)

Generated and converted sales opportunities through lead generation and customer outreach. Educated customers on products and pricing, managed the sales process, and resolved difficult customer issues to support retention.

Sales Lead Generation Customer Outreach Product Education Customer Retention Problem Solving Adaptability

Airport Operations/Acting Supervisor – TDY

JetBlue Airways

Jan 2008 - Dec 2015 (7 years 11 months)

Coordinated airport operations, workload, and staffing priorities during disruptions. Monitored employee performance, ensured compliance, and handled check-in and travel documentation while selling tickets and ancillary products.

Airport Operations Staffing Compliance Performance Monitoring Customer Service Sales Communication Skills