At Referrizer, I built a call pipeline that records, transcribes, summarizes and scores every call with OpenAI, then syncs the results to Close CRM in a live dashboard.
I also coded Smile and Dial, an AI dialer using Claude Code, ElevenLabs, Twilio and OpenAI. It makes 1,500 calls a day and books demos at the same rate as human callers, at a lower cost.
As Call Center Lead, I built operations for a new call center, including its hiring pipeline, onboarding and automations. I wrote the SOPs new agents trained on and trained each one.
I’ve worked at Referrizer since May 2021, moving from sales development and inside sales into call center operations and AI voice agents. I also automate CRM and calendar workflows, and handle client questions and cancellation requests.
