Open to opportunities

Maria Victoria Madrid

@mariavictoriamadrid

Message

Customer Success Manager with expertise in digital marketing and translation.

Zimbabwe

Message

What I'm looking for

I seek a dynamic role in a collaborative environment that fosters growth and innovation.

I am a dedicated Customer Success Manager with a strong background in digital marketing and language translation. Currently pursuing a Bachelor of Arts in Modern Languages, I have honed my skills in project management, SEO optimization, and client relationship management. My experience includes compiling and analyzing marketing reports, managing client accounts, and ensuring the successful execution of SEO-related tasks.

In my previous role as a Social Media Manager, I developed engaging content and conducted targeted outreach to enhance brand presence across various platforms. My internship as a Legal Translator provided me with the opportunity to translate complex technical documents and support administrative staff, further enhancing my language proficiency and attention to detail. I am passionate about leveraging my skills to drive client satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Success VA Manager

Current

On The Map

Sep 2024 - Present (10 months)

Compile and analyze marketing reports, keyword research, and lead data to support campaign optimization and performance tracking. Manage and support client accounts by ensuring timely execution of SEO-related tasks, content quality assurance, backlink and citation tracking, and manual data entry.

Keyword Research SEO Optimization Data Entry Client Management

Current

Head of Department

Current

E-VEN Project

Jun 2023 - Present (2 years 1 month)

Planned academic classes held in the Canaima community and handled data entry in Excel. Executed weekly meetings regarding classes and logistics of trips to Canaima.

Academic Planning Data Entry Excel Meeting Management Logistics

Social Media Manager

OffloadHQ

Apr 2024 - Aug 2024 (4 months)

Compiled and managed targeted lists for marketing and outreach efforts. Produced tourism-related video reels, including footage acquisition, scriptwriting, and editing, resulting in compelling visual content.

List Building Video Editing Content Creation

Legal Translator Intern

Stern Re

Sep 2023 - Dec 2023 (3 months)

Translated technical and legal documents related to insurance, reinsurance, and reinsurance brokerage. Supported administrative staff regarding the English language as a foreign language.

Legal Translation Document Review English Language Administrative Support Technical Translation

Education

Degrees, certifications, and relevant coursework

Universidad Metropolitana

Diploma, Digital Marketing

Engaged in postgraduate study in Digital Marketing, acquiring advanced skills in digital strategies and tools. Focused on current trends and practical applications in the field.

Universidad Metropolitana

Bachelor of Arts, Modern Languages

Studied Modern Languages, focusing on comprehensive linguistic and cultural studies. Gained foundational knowledge in various languages and their applications.

Universidad Metropolitana

Minor, Business English

Completed a minor in Business English, enhancing language proficiency for professional contexts. Developed specialized communication skills relevant to business environments.