Open to opportunities

Maria Valentina Lince Alvarado

@mariavalentinalincea

Message

I coordinate operations, workflows, documentation, and bilingual client communications for efficient project delivery.

Colombia

Message

What I'm looking for

I'm looking to contribute to operations, administrative coordination, workflow management, and bilingual client communication while continuing to grow in leadership, entrepreneurship, analytics, and automation.

I'm the Founder and Business Operations Manager at Lince Atelier, where I manage client projects from initial scope through final delivery. I keep administrative milestones, timelines, documentation, and digital filing systems organized to support compliant, timely work.

At Teleperformance, I process high-volume documentation with 100% SOP compliance and use CRM systems to track, log, and resolve inquiries within SLA deadlines. I bring bilingual English/Spanish communication and problem-solving logic to client relations and platform inquiry resolution.

As a Project Development Intern at Leading Lady Empire, I coordinated multi-phase administrative workflows, drafted operational frameworks, and managed communication pipelines and digital assets under tight deadlines.

I'm also a Kectil Program Global Fellow and GlobalYouth Summit Promotional Ambassador, contributing to leadership, entrepreneurship, operations, digital outreach, and community engagement initiatives.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Representative

Current

Teleperformance

Jun 2026 - Present (2 months)

Maintain 100% compliance with organizational SOPs while processing high-volume documentation. Utilize CRM systems to track, log, and resolve project inquiries within strict SLA deadlines.

CRM SLA Documentation Bilingual Communication Problem Solving Client Relations

Current

Founder & Business Operations Manager

Current

Lince Atelier

May 2026 - Present (3 months)

Managed client projects from initial scope to final delivery, ensuring all administrative milestones and timelines were met. Conducted B2B client communications and optimized digital workflows to maximize client retention and operational efficiency.

Project Management Workflow Management B2B Communications Documentation Process Optimization Digital Filing Systems

Project Development Intern

Leading Lady Empire

May 2026 - May 2026 (0 months)

Coordinated multi-phase administrative project workflows, drafting comprehensive operational frameworks and presentation layouts. Managed structured project communication pipelines and digital assets under tight organizational deadlines.

Project Coordination Presentation Design Communication Management Digital Asset Management