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Lawrhynz Panerio

@lawrhynzpanerio

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Customer service specialist in logistics and freight forwarding with expertise in import/export operations.

Philippines

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What I'm looking for

I am seeking a logistics or freight-forwarding role where I can manage import/export documentation, procure carrier rates, and provide high-quality customer service in a collaborative team.

I am a customer service specialist focused on logistics and freight forwarding, experienced in coordinating international shipments, dispatches, and client bookings. I handle client communication, email management, and record-keeping with meticulous attention to detail.

I have worked as a Customer Service Specialist at Yusen Logistics Philippines Inc. (June 2023–September 2025) and as a Documentation Specialist at MJMB Customs Brokerage (March 2020–March 2023), where I procured carrier rates, prepared shipping documents, and assisted clients with importation permits and container refunds.

I am proficient in Microsoft Office, CargoWise, and Google Sheets, and I bring resilience, adaptability, and a strong work ethic to roles that require accuracy under pressure and effective cross-functional coordination.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Yusen Logistics Philippines Inc.

Jun 2023 - Sep 2025 (2 years 3 months)

Handled international shipping bookings and client dispatches, managed local calls and customer concerns, and maintained shipment records to improve operational accuracy. Procured carrier rates and managed email communications to support freight forwarding operations.

CargoWise Microsoft Excel Google Sheets Customer Support Documentation

Documentation Specialist

MJMB Customs Brokerage

Mar 2020 - Mar 2023 (3 years)

Prepared import documentation (BL, invoice, packing list, SPS, CO) and encoded records into Excel/Google Sheets, assisted clients with importation permits and container refund processes to streamline customs clearance.

Customs Clearance Microsoft Excel Google Sheets Container Refunds client support Records Encoding

Customs Representative

Manila Chan Logistics Inc.

Jul 2019 - Dec 2019 (5 months)

Processed customs and shipping line documents, handled billing and import procedures to ensure compliance with regulations and timely clearance of shipments.

Customs Clearance Billing Customer Service Documentation

Education

Degrees, certifications, and relevant coursework

Lyceum of the Philippines University

Bachelor of Science, Customs Administration

2015 - 2019

Activities and societies: Customs Processing; Shipping Lines Processing; Billing

Earned a Bachelor of Science in Customs Administration with studies focused on import processing, shipping lines, and customs procedures from 2015 to 2019.