Maria Sol Segura
@mariasolsegura
Human Resources professional and front desk specialist focused on people-first recruitment and hospitality.
What I'm looking for
I am a psychology graduate with five years in Human Resources—specializing in IT soft skills, remote team management, and full life-cycle talent acquisition. I combine analytical hiring practices with empathy and strong communication to build cohesive teams.
My HR work included KPI analytics, OKRs, process automation, sourcing with LinkedIn Recruiter, interviewing in Spanish and English, and onboarding end-to-end. I led engagement initiatives that boosted retention by 60% through team-building and culture work.
I also bring five years of customer service experience and recent hospitality front desk work, managing reservations, payments, incident resolution, and cross-team coordination to ensure positive guest experiences. I am adaptable, proactive, and solutions-oriented.
Relocated from Argentina to Europe seeking growth and quality of life, I pursue roles that combine people management, operational excellence, and customer-facing responsibilities—particularly in HR, hospitality, or talent acquisition.
Experience
Work history, roles, and key accomplishments
Front Desk Agent
Arc House Hostel
May 2025 - Present (4 months)
Manage check-in/check-out, reservations, payments and incident resolution while coordinating housekeeping and maintenance to ensure positive guest experiences during peak season.
IT Talent Acquisition
Merlin Digital Partner
Feb 2025 - May 2025 (3 months)
Provided maternity-cover recruiting support, managing sourcing and screening for IT roles and supporting hiring processes over a three-month temporary contract.
Talent Acquisition Specialist
EPAM / Chubut IT / Latam5411
Mar 2020 - Jul 2024 (4 years 4 months)
Managed full-cycle recruitment for IT and marketing roles, implemented KPI analytics and OKRs, automated processes, and increased remote team retention by 60% through engagement and onboarding improvements.
Seasonal Food Truck Worker
Baires Empanadas
Jan 2019 - Dec 2023 (4 years 11 months)
Worked seasonal front-of-house and food service duties during winter and summer seasons, supporting operations and customer service for a food truck business.
Customer Service Representative
Club Atlético River Plate
Feb 2014 - Dec 2019 (5 years 10 months)
Provided patient reception, coordinated medical appointments, handled customer inquiries and complaints, and managed billing and collections to improve service processes.
Education
Degrees, certifications, and relevant coursework
Maria Sol hasn't added their education
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