Open to opportunities

Fran Vico Morales

@franvicomorales

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Experienced Talent Acquisition Specialist with a passion for global recruitment.

Spain

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What I'm looking for

I am looking for a role that allows me to connect global talent with opportunities while fostering employee growth and development.

As a dedicated Talent Acquisition Specialist, I bring a wealth of experience in customer service, technical support, and international recruitment. My expertise lies in the selection and evaluation of candidates, where I ensure that the hiring process aligns perfectly with the company's needs. I thrive in team management and talent acquisition, always eager to connect global talent with top companies.

My previous roles have equipped me with strong skills in employee support and development, where I provided ongoing guidance on labor regulations and designed development plans that align employee growth with company objectives. With over 7 years of experience in customer service and hospitality, I have honed my ability to manage guest services and front desk operations, ensuring smooth operations and excellent customer satisfaction.

Fluent in multiple languages, I excel in communication and problem-solving, making me an asset in any recruitment environment. I am passionate about applying my skills to foster talent acquisition and employee development in a global context.

Experience

Work history, roles, and key accomplishments

Current

Talent Acquisition Specialist

Current

PlanetJobs

Sep 2024 - Present (9 months)

Screened resumes and conducted initial interviews, ensuring candidate selection aligned with company needs. Provided ongoing guidance on labor regulations and designed development plans to align employee growth with company objectives.

Recruiting Hiring Onboarding Talent Acquisition Interviewing Employee Development Team Management

Hotel Receptionist

Hotel Casa 1800 Granada

Sep 2023 - Aug 2024 (11 months)

Managed check-ins, check-outs, reservations, and guest inquiries, ensuring smooth operations and excellent customer service. Oversaw front desk operations, maintaining high standards of guest satisfaction and operational efficiency.

Guest Service Reserving Customer Service Problem Solving Communication Teamwork Hospitality

Executive Senior

Infosys

Jan 2023 - Jul 2023 (6 months)

Provided comprehensive support to users, delivering solutions through various communication channels like email, phone, and remote assistance tools. Diagnosed and resolved technical problems related to software, hardware, and networks, ensuring minimal disruption to users.

Technical Support Email Support Phone Support Problem Solving

Technical Support

Teleperformance

Jul 2022 - Oct 2022 (3 months)

Assisted users with technical inquiries via phone, email, or chat, ensuring customer satisfaction through clear communication. Provided troubleshooting and solutions for technical issues, ensuring prompt resolution to minimize downtime.

Customer Support Technical Support Troubleshooting Customer Satisfaction Communication Problem Solving Email Support Chat Support Phone Support

Education

Degrees, certifications, and relevant coursework

Minesota University

Tourism Degree, Tourism

Completed a Tourism Degree, focusing on key aspects of the tourism industry. Gained knowledge in hospitality management and related fields.

Universidad de Granada

Commerce & Marketing, Commerce & Marketing

Studied Commerce & Marketing, developing a strong foundation in business principles and marketing strategies. Acquired skills in market analysis and consumer behavior.