Open to opportunities

Maria Sanchez

@mariasanchez29

Business Administration professional specializing in administrative operations, customer service, and event coordination.

Costa Rica

Message

What I'm looking for

I seek a role where I can apply administrative, customer service, and event coordination skills in a collaborative organization that values continuous learning and growth.

I am a proactive Business Administration professional with broad experience in municipal administration, customer service, sales, and event logistics. At Municipalidad de Tibás I have provided administrative support across multiple departments, managed document processing, coordinated event logistics, and supported HR and social management functions, consistently demonstrating strong communication, organization, and conflict-resolution skills.

I have a Bachelor’s in Business Administration (Marketing) and multiple certifications in Office applications, customer service, and accessibility. I bring hands-on experience in sales, database creation, reporting, and venue operations (sound and lighting), and I am committed to continuous learning and contributing positively to team and organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Municipalidad de Tibás

Apr 2019 - Present (6 years 6 months)

Provide administrative support across HR, Mayor’s Office, Social Management and Urban Planning, managing document transcription, filing, event logistics and customer service for municipal programs since 2019.

Office Administration Document Management Event Coordination Customer Service HR Support Office 365 Conflict Resolution

Customer Service Agent

Sykes

May 2017 - Jun 2018 (1 year 1 month)

Managed over 300 AT&T personal and business accounts, provided technical assistance and consistently met monthly sales targets while delivering high-quality customer support.

Customer Support Technical Troubleshooting Account Management Sales Targets Communication CRM Conflict Resolution Multichannel Support

Sales Executive

Consorcio Empresarial Rameza

Apr 2015 - Dec 2016 (1 year 8 months)

Managed sales for seminar registrations and sponsorships across the Americas, built client databases, met project sales targets and prepared weekly performance reports.

Sales & Management Lead Generation CRM Market Research Reporting Client Relations Marketing Strategy

Hostess / Event Support

Events with Love by Andrea Fernández

Oct 2014 - Feb 2015 (4 months)

Supported logistics and coordination for corporate and social events, assisting with on-site guest management and event operations.

event support Guest Management Logistics Coordination Customer Service Site Operations

Administrator

D'La Rosa Restaurant

Jun 2010 - Jul 2011 (1 year 1 month)

Planned and supervised daily restaurant operations, managed staff, suppliers, inventory and accounts payable to ensure service quality and drive sales.

Operations Management Staff Supervision Inventory Control Accounts Payable Supplier Management Customer Service