Maria Quintero

I’m an Analytical and detail-oriented Operations and Brand Specialist with over 6 years of experience managing direct client communications, analyzing performance metrics, and supervising omni-channel interactions (calls, chats, and emails). I audit workflows for quality standards and use data analytics to optimize operational efficiency and risk management.

As a Project Manager at SHESHU (April 2025 - Present), I supervise and audit daily multi-channel customer interactions (live chats, Instagram DMs, and emails) to ensure brand alignment and high quality standards. I analyze key performance metrics and digital sales data to identify trends and optimize communication workflows, improving client retention by 15%. I also manage complex direct client relations, including escalations and product replacements, while monitoring digital catalogs in Meta Commerce Manager to ensure data accuracy and e-commerce compliance.

Previously at Foundever Colombia (November 2024 - August 2025), I handled direct customer communications via phone calls and emails, tracking feedback metrics to adjust service protocols. As a Customer service representative & Supervisor Back Up, I collaborated with management to analyze monthly operational metrics, spot communication bottlenecks, and propose workflow improvements—supported by my Performance Metrics and Meta ads Manager certifications (2024).