Open to opportunities

MARIA PAULA RANGEL

@mariapaularangelc

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International business professional skilled in trade, market analysis, and logistics.

Colombia

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What I'm looking for

I seek roles in international trade, market analysis, or logistics where I can apply analytical skills, support cross-border projects, and grow within a collaborative, impact-driven team.

I am a Magna Cum Laude graduate in International Business from Universidad Autónoma de Bucaramanga with practical experience in international trade promotion, market analysis, logistics, and export/import strategy development.

I have supported institutional projects and research, contributed to feasibility studies and international positioning efforts, and gained customer-facing and operational experience at organizations including Walt Disney World, Fundación Cardiovascular de Colombia, and multinational customer service roles.

I am proactive, adaptable, and results-oriented, fluent in Spanish and proficient in English (B2), committed to continuous learning and to applying analytical and strategic skills to drive institutional growth and international collaboration.

Experience

Work history, roles, and key accomplishments

Quick Service Food & Beverage

Walt Disney World

Jun 2025 - Aug 2025 (2 months)

Supported Quick Service Food & Beverage operations at Magic Kingdom, ensuring efficient guest service, compliance with corporate standards, and collaboration with multicultural teams to enhance customer satisfaction.

Customer Service Food & Beverage Guest Relations Problem Solving Service standards Time Management

International Business Intern

Fundación Cardiovascular de Colombia

Nov 2024 - May 2025 (6 months)

Assisted in international trade and cooperation projects, conducting economic analyses and supporting feasibility studies and strategic planning to improve institutional communication and international positioning.

International Trade feasibility studies Strategic Planning English Communication Documentation

Customer Service Representative

Tiny Mile

Jul 2024 - Nov 2024 (4 months)

Managed customer and restaurant communications, handled service inquiries and order tracking to improve response times and customer loyalty, reducing response time by 18%.

Customer Support Client Communication CRM Multichannel Support Performance Improvement

Bilingual Customer Agent

Teleperformance Colombia S.A.S.

Dec 2022 - Aug 2023 (8 months)

Handled English-language client inquiries remotely, redirected requests and trained new agents, improving complaint resolution by 20% and supporting team development.

Bilingual Support Customer Service Remote Work Complaint Resolution Escalation Management

Administrative and Sales Assistant

Dotaciones del Oriente S.A.S.

Jun 2021 - Jul 2022 (1 year 1 month)

Managed orders, coordinated logistics and inventory, and provided client support, reducing order follow-up time by 30% and achieving 95% on-time deliveries.

Order Management Logistics Coordination Inventory Control Sales Support Client Relations Process Improvement Reporting

Education

Degrees, certifications, and relevant coursework

Universidad Autónoma de Bucaramanga

Bachelor of International Business, International Business

Grade: 4.60 / 5.00

Activities and societies: Member of NEGITSAN Research Group (2023–2025); presented research at RIACO 2024 and CienTIoN 2024; digital badges: Intercultural Ambassador and Intercultural Navigator.

Professional in International Business, graduated Magna Cum Laude with strong skills in international trade, market analysis, logistics, and export/import strategy development.