Open to opportunities

Daniel Durán

@danieldurn

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International Business Administration graduate with expertise in marketing.

Colombia

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What I'm looking for

I am looking for a role that fosters creativity and strategic growth.

I am a recent graduate in International Business Administration from Universidad Pontificia Bolivariana, where I developed a strong foundation in marketing, market psychology, and organizational logistics. My academic journey has equipped me with the skills necessary to navigate complex business environments and foster meaningful relationships.

During my time at Amazon as a Customer Service Retail and Account Specialist, I honed my abilities in customer service, problem resolution, and digital creation. I pride myself on my creativity and innovation, which I apply to every project I undertake. My commitment to teamwork and coordination has always been a driving force in my professional endeavors.

Fluent in both Spanish and English, I am eager to leverage my skills and knowledge in a dynamic work environment that values creativity and strategic thinking. I am passionate about contributing to organizational success and am excited about the opportunities that lie ahead.

Experience

Work history, roles, and key accomplishments

Current

CS Retail and Account Specialist

Current

Amazon

Jan 2024 - Present (1 year 4 months)

Provided exceptional customer service and resolved complex retail and account-related issues for Amazon customers. Managed customer inquiries efficiently, ensuring high satisfaction rates and adherence to company policies.

Customer Service Account Management retail management Communication

International Market Researcher and Consultant

Cámara de Comercio de Bucaramanga

Jan 2023 - Dec 2023 (11 months)

Conducted in-depth international market research and provided strategic consulting for businesses. Utilized various market intelligence systems to identify export opportunities and facilitate international trade relations.

Market Research Data Analysis Consulting Trade Map Legiscomex

Education

Degrees, certifications, and relevant coursework

Universidad Pontificia Bolivariana

Professional Degree, International Business Administration

Graduated from International Business Administration with knowledge and interests in marketing and market psychology, organizational logistics and business relations. Developed creative and strategic capabilities, innovation mindset, commitment, work responsibility and high facilities in group work and coordination.

Centro Educativo Cajasan

Accounting Technologist, Accounting

Completed a technical program focused on accounting principles and practices. Gained foundational knowledge in financial record-keeping and related administrative tasks.