Marian Zhang
@marianzhang
I lead global technical support, office operations, and cross-regional alignment for PingCAP and TiDB.
MalaysiaWhat I'm looking for
I'm leading strategic operations and cross-regional alignment for PingCAP Malaysia while managing global support for TiDB, the company behind PingCAP.
Previously at Microsoft, I led the GCR Azure Synapse Support Team and supported customers across Azure SQL Database, Azure SQL Managed Instance, Azure Data Migration Service, and Azure Synapse Analytics.
I've also supported Dynamics AX partners and customers in supply chain management and retail, with a focus on technical troubleshooting, process improvement, coaching, and people development.
Experience
Work history, roles, and key accomplishments
Lead strategic operations and cross-regional alignment for PingCAP Malaysia Office, serving as the bridge between local teams and global leadership. Partner with HR to strengthen workplace culture and employee experience while overseeing office operations.
Lead strategic operations and cross-regional alignment for PingCAP Malaysia Office, serving as the bridge between local teams and global leadership to drive collaboration, policy localization, and organizational effectiveness.
Partner with HR to strengthen workplace culture and employee experience while representing local staff perspectives to inform leadership decisions.
Oversee office operatio
Worked as Global Support Manager at TiDB, powered by PingCAP.
Manage global support operations for TiDB, ensuring high-quality technical support and customer satisfaction.
Lead Microsoft GCR Azure Synapse Support Team
Focusing on APGC Azure SQL DB, Azure SQL Managed Instance, Azure Data Migration Service and Azure Synapse Analytics customer support
Focus on Azure SQL Database, Azure SQL Managed Instance and Azure Database Migration Service
Provided technical support for Azure SQL Database.
Supported APGC partners/customers who uses Microsoft Dynamics AX solution. Especially focus on issues within Supply Chain Management field and Retail industry.
Internship at Microsoft.
Intern
Taobao
Nov 2011 - Jan 2012 (2 months)
Data collection and data analysis for Taobao Mobile APP.
Data collection and data analysis for Taobao Mobile APP.
Education
Degrees, certifications, and relevant coursework
Shanghai University of Finance and Economics
Master's degree, Management Science and Engineering
2012 - 2014
Zhejiang University of Technology
Bachelor's degree, Information Management and Information System
2008 - 2012
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Social media
Job categories
Skills
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