Yoganraj Naidu Yuvaraj
@yoganrajnaiduyuvaraj
IT support professional at Teleperformance who investigated conversational AI platform issues and documented findings for technical teams.
MalaysiaWhat I'm looking for
At Teleperformance, I provided first-level support for a conversational AI platform and related web-based tools. I investigated reported issues involving platform behavior, access, and functionality.
I checked user environments and available logs, reproduced issues where possible, and documented findings for senior technical teams. I escalated complex cases according to support procedures and service-level requirements.
For my Multi-Tier Secure Cloud Infrastructure Deployment practice project, I created an AWS environment using VPC, EC2, S3, IAM, and network-security components. I tested connectivity and documented the setup as part of my hands-on cloud learning.
I've also assisted with remote software deployments and firmware updates at Becton Dickinson, and telecommunications field work at Xing Telecommunications. I'm seeking an opportunity to continue developing in cloud support, junior cloud operations, or systems support.
Experience
Work history, roles, and key accomplishments
Technical Support Associate
Teleperformance
Sep 2025 - Sep 2026 (1 year)
Provided first-level support for a conversational AI platform, investigated user-reported issues, and documented findings for senior teams. Escalated complex cases according to support procedures.
E-hailing Driver
Malaysia
Oct 2022 - Aug 2025 (2 years 10 months)
Provided transportation services as an e-hailing driver.
Remote Deployment Specialist
Becton Dickinson
Sep 2021 - Sep 2022 (1 year)
Assisted with remote software deployments and firmware updates for healthcare equipment, performed pre-deployment checks, and monitored deployment progress.
Owner / Operations Manager
Big Boss 1987 Enterprise
Feb 2014 - Aug 2020 (6 years 6 months)
Managed day-to-day activities of a small business, coordinated customers, suppliers, and schedules, and handled administrative matters.
Telecommunications and Network Field Engineer
Xing Telecommunications
Oct 2016 - Dec 2017 (1 year 2 months)
Assisted with installation and configuration of telecommunications antenna equipment, supported field testing, and recorded test results.
Service Desk Associate
Computer Sciences Corporation
Jan 2012 - Jan 2014 (2 years)
Provided first-level technical support, assisted users with access and application issues, and recorded or escalated incidents according to support procedures.
Technical Support Executive
Scicom (MSC) Berhad
Jan 2008 - Jan 2011 (3 years)
Provided customer and technical support, assisted with application-related issues, and followed procedures for recording and escalating cases.
Education
Degrees, certifications, and relevant coursework
Northumbria University
Bachelor's Degree, Electrical and Electronics Engineering
Bachelor's Degree in Electrical and Electronics Engineering from Northumbria University.
Penang Free School
STPM, General Studies
Completed STPM (Sijil Tinggi Persekolahan Malaysia) at Penang Free School.
Amazon Web Services
AWS Certified Cloud Practitioner, Cloud Computing
AWS Certified Cloud Practitioner (CLF-C02) certification from Amazon Web Services.
Forward College and Exabytes Cloud Centre of Excellence
AWS re/Start Graduate, Cloud Computing
Completed AWS re/Start training, a 12-week program covering AWS fundamentals, Linux command-line use, basic Python, networking, and cloud concepts.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Salary expectations
Social media
Job categories
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